Rubbish Removal Battersea Privacy Policy

This Privacy Policy explains how Rubbish Removal Battersea collects, uses, stores and protects personal data relating to our customers in the Battersea area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Rubbish Removal Battersea customers and prospective customers in our service area, whether you contact us by telephone, email, website enquiry forms or any other method.

Who We Are And How To Contact Us

Rubbish Removal Battersea is a local waste and rubbish clearance service operating in and around Battersea. We act as the data controller for the personal data we collect about you in connection with our services. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer communications.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details such as your name, address, email address, telephone number and any additional contact person details you supply.

Service information such as the type of rubbish removal service requested, property access information, preferred dates and times, and related job notes you provide.

Billing and payment information such as invoice addresses, payment status and amounts paid. Payment card details are handled by our payment processors and are not stored by us beyond what is necessary for transaction confirmation and record keeping.

Communication records such as emails, phone call notes, text messages, photographs you send relating to your waste items, and other correspondence between you and us.

Technical and usage data when you use our online services, which may include your IP address, device information, and data about how you navigate our website, where this is collected through cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us. We also collect data from you during the performance of our services, for example when our staff attend your property and record job details or take photographs for service verification and record keeping.

In some cases, we may receive your details from third parties, such as letting agents, landlords, property managers, businesses or relatives who contact us on your behalf. In these situations, we will treat your data in line with this Privacy Policy.

Lawful Basis For Processing

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, this may include:

Contractual necessity: We process your personal data to provide rubbish removal and related services you have requested, to issue quotes, to take bookings, to communicate with you about your service, to send invoices and to handle cancellations or rescheduling.

Legal obligations: We may need to process your data to comply with legal requirements, including tax, accounting, waste transfer regulations and record-keeping duties.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights. This can include improving our services, managing our business operations, preventing fraud, maintaining safety and security for staff and customers, handling queries and complaints and keeping basic records of past jobs for reference.

Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use your personal data to:

Provide you with rubbish removal and related services, including quotation, booking, collection and waste disposal activities.

Respond to your enquiries, requests and complaints.

Plan and manage our visits to your property, including recording access information and instructions to ensure safe and efficient service delivery.

Issue invoices and receipts, process payments and maintain proper financial and accounting records.

Comply with legal and regulatory obligations, including waste transfer documentation and tax laws.

Improve our services, train our staff and ensure quality and safety in our operations.

Send you service-related messages, such as booking confirmations, reminders, changes to our terms and conditions, or important updates about our services.

Send marketing messages about our services where we are permitted to do so in line with data protection and electronic marketing laws, and where you have not opted out.

Data Sharing And Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf and who only process your data according to our instructions. These may include:

IT service providers who host or maintain our systems, email, and customer records.

Payment service providers who process card or electronic payments securely.

Accountants or professional advisers who help us meet our legal and financial obligations.

Waste transfer partners and licensed facilities where this is necessary to complete the rubbish removal service, including for documentation and compliance purposes.

We may also share data with third parties acting as independent controllers where required by law, such as regulators, law enforcement bodies, or government authorities, or where necessary to protect our rights or the rights of others.

Whenever we share data with processors, we put in place contracts requiring them to keep your data secure and to use it only for the specific purposes we have agreed.

Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy and to meet our legal, accounting and reporting obligations. In general:

Service and billing records are usually retained for up to seven years from the end of the financial year in which the service was provided, to comply with accounting and tax requirements.

Routine enquiries and quotes that do not lead to a contract may be kept for a shorter period, typically up to two years, unless there is a clear business need to retain them for longer.

Marketing contact details may be retained until you opt out or until we no longer reasonably need to keep them, at which point they will be deleted or anonymised.

In some cases we may need to keep data for longer where there is an ongoing dispute, complaint or legal claim, or where the law requires a longer retention period.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or an adequacy decision, as required by data protection law.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include secure systems, restricted access to personal data, staff training and regular review of our security procedures. While we take reasonable steps to protect your data, no system is completely secure and we cannot guarantee absolute security of information transmitted to us.

Your Data Protection Rights

As a customer or prospective customer of Rubbish Removal Battersea within our service area, you have certain rights over your personal data. These include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing: You can ask us to limit how we use your data in certain situations, such as while we are addressing a concern you have raised about its accuracy.

Right to object: You can object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing. If you object to marketing, we will stop sending you marketing messages.

Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you can request that we provide your data in a structured, commonly used format for transfer to another service provider, where technically feasible.

You can exercise your rights by contacting us using the details available through our usual customer communication channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.

Complaints And Supervisory Authority

If you are concerned about how we have handled your personal data, please contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this can be found on the authoritys official information channels.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. When we make significant changes, we will take reasonable steps to inform you, such as updating the version published with our customer-facing materials. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data while providing rubbish removal services in the Battersea area.